Chili Piper gives our prospects the white glove treatment; No wonder our no show rate is so low!
Here a few ways you can power up your cadences
1. Get the prospect to move in your direction
Once you got a prospect on the call, send the meeting invite in two clicks. And have them accept the meeting. Studies show that once a prospect took some action in your favor (as small as confirming the invite) – the likelihood of them taking more steps in the same direction is higher.
Chili Piper inserts a button in Salesloft linking to the right calendar (the SDR for their own meetings, or the Account Executive for handoff meetings). A meeting template pre-fills all the details, including the corresponding video conference info. The meeting invite is sent natively from Google or Outlook Calendar. Once you experience this power you won’t want to book meetings in any other way.
Did I mention the meeting is recorded in Salesforce as well?
2. Make it fun (and super easy) for your prospect to book a meeting with you.
Most of us like to play silly games. I for instance like playing Pokemon a bit too much than I should. We like to play games because our brain gets a boost of endorphins when we complete things (or capture Pokemon). In the same fashion, prospects like to click on the meeting slots in the cadences because it’s fun. Once they do, they get the meeting invite instantly in their inbox. And because they get some extra endorphins points they accept the invite on the spot too.
3. Restrict your booking interval
For most of us, the most important things that need attention are happening within one week span. The next quarter is always in a different box in our minds. Best salespeople already know this and they take advantage by creating the “deal momentum”. They make sure the time slots they propose are within reach. Some clients in the small business space, go as far as limiting the booking span to 48 hours. Deals move faster in the real world.
4. Create smart cadences
Emergencies do happen, and so it happens sometimes that prospects don’t show up to meetings. Make sure you have a smart cadence in place for this scenario. If a meeting gets marked as no show, automatically activate the awesomeness and get those prospects back in business.
5. Include calendar links in your signature
You can make it easier for your customers to reach you and add a calendar to your signature. You can add your own URL (visible under my meetings settings) or a team URL (visible under online booking tab). The URL should contain the following parameter at the end to allow your prospects to book a meeting in one click.
See example below:
and the link
Same structure can be used in the body of the email in an email template.
When the prospect books a meeting in one click because they are automatically recognized – the conversion rates are dramatically improved.
6. Stop a cadence when a meeting was booked
When a meeting is booked through Chili Piper a particular pre-set field on the lead/contact is changed. See which optional Salesforce fields can be added for this trigger at the end of the setup page. Use these fields as a trigger in Salesloft to stop your cadences smartly:
7. Automate your reminders
Setup three important reminders :
- one day before if the meeting was not yet accepted
- one hour before
- 1 minute before with the conference details
You’ll manage your no shows like never before
Chili Piper is a must have. It saves one full time person and many headaches. And it’s such a pleasure to work with your team!
Chili Piper is the only solution to make handoff meetings fair and efficient; we’ve deployed it to our entire sales team, we love it!
At Square we can’t live without it!
Great technology stems from smart people solving real problems, and Chili Piper did just that. It’s one of those things you can’t believe didn’t already exist
Chili Piper has made us more efficient than I ever thought possible. I highly recommend that all BDR teams take a look at their service. Hours per week will be freed up from the chaos of booking meetings and can be spent finding more business! Thanks Alina and Nicolas
Our Sales Dev team can now focus on prospect conversion as opposed to data entry. And the product keeps adding new features and improving. Fantastic!
Click . Click. And it’s done. My meetings are booked so fast now. Every app should be as easy & fast as Chili Piper