Chili Piper offers two products: Concierge and Instant Booker. Concierge consists of a platform fee (based on your monthly lead volume) and user licenses (one for every user that would receive a routed meeting). Instant Booker is priced per user license. You can purchase a mix of Spicy or Hot licenses, depending on the needs of your organization.

Yes. Both master and workspace admins require a license for each product they manage. The type of user license is dependent on the highest level of user they manage. For example, if they need to manage Hot Instant Booker users, they will need to have a Hot license.

You can add new users to your account at any time, either through the Chili Piper Admin Center or by contacting a member of our account management team. You can choose to purchase a mix of user types. Not every user requires the same license.

No. Your team can have any mix of license types for your users. Chili Piper uses workspaces to separate functionality across different users. For example, only users with a Hot Instant Booker license can access workspaces that include routing queues.

Two. In the case of handoff meetings, bookers and assignees both need a license

Anyone can set up their personal workspace and start booking meetings in a couple of minutes. Our CRM integrations are also quick to install – we integrate natively with Salesforce so connecting your account is a smooth process. When setting up sophisticated routing queues, you may need some time to configure them correctly and test to ensure they are working as intended. That's why our dedicated support team and customer success managers are here to help you. Even the most sophisticated routing workflows can be setup and a couple of hours.

You can purchase Chili Piper with any major credit card via Stripe in-app billing. For annual subscriptions over $6K, we can issue an invoice payable by bank transfer or check. Please contact us to arrange an invoice purchase. Monthly purchases must be paid for by credit card.

No. We do not charge extra for our integrations, however, some are packaged with our premium plans. For example, our Salesforce integration is only available for teams on our Spicy and Hot plans.

No. Licenses become active upon upfront payment (we want to focus on improving your process not chasing invoices)

No. We have had a no discount policy from day one. We love all our customers and offer the same fair, transparent pricing to everyone.

Yes. As of February 2019, we will apply state and local sales tax based on your billing address to your total charge for states where we are legally obligated to collect sales tax. If you are tax exempt you must provide us with a valid tax exemption certificate authorized by the appropriate taxing authority.

Please reach out to your account manager or our support team, support@chilipiper.com to cancel your existing subscription.

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