Amy Nichol Smith

Amy Smith has more than 20 years of experience as a writer for TV news, newspapers, and technology companies. She's tested and reviewed a variety of software, robot vacuums, video cameras, and SaaS. Her content has been featured in Tom's Guide, Business.com, L.A. Times, Reader's Digest, and more. When she isn't testing, researching, or writing, she's usually exploring a small town somewhere, cooking and baking, or playing video games.

11 months ago
10 Easy & Effective Strategies to Improve Your Customer Onboarding Process

Customer onboarding is more than the process of teaching customers how to use your product or service—it’s a cornerstone of CX. Learn how to improve or elevate yours.

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11 months ago
10 Voice of the Customer Best Practices You Need to Try

Voice of the customer is a method of gathering and using customer feedback. Use these best practices to gain insight into how to create the optimal customer experience while reaching business goals.

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12 months ago
8 Killer B2B Lead Generation Strategies That Get Results

Every lead gen strategy could use some spicing up. Here are eight strategy ideas with examples, tips, and a suggested tool for each that helps you succeed.

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12 months ago
What Is Lead Generation? A Fire Guide on How to Generate Leads

Lead generation is how marketing teams attract new people to a business and educate them about a product or service. Here's a guide to help you crush the lead gen game.

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about 1 year ago
8 Demand Generation Strategies That Work

The best demand generation strategy creates brand awareness. This article dives into how to develop interest and loyalty from specific groups and results in qualified leads.

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about 1 year ago
Best Meeting Software for Customer Success Teams

Customer success teams are the busiest in any org. In order to effectively care for customers, they need the best software. This article rounds up the best and helps you choose the right one for you.

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