The importance of empowerment in customer success with Aaron Thompson from SuccessHACKER
In this episode of CCO Secrets, we had the honor of speaking with Aaron Thompson, founder of SuccessHACKER, and Portland Customer Success.
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How Customer Success Can Be a Partner Across an Organization with Chris Hicken from ‘nuffsaid
In this episode of CCO Secrets, we had the honor of talking to Chris Hicken, CEO of 'nuffsaid.
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Why customer success is the learning engine of an organization with Kellie Capote from Gainsight
In this episode of CCO Secrets, we had the honor of speaking with Kellie Capote, Chief Customer Officer at Gainsight.
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Designing a Customer-First Organization with Pat Phelan, CCO at GoCardless
In this episode of CCO Secrets, we had the honor of speaking with Pat Phelan, Chief Customer Officer at GoCardless. Chief Customer Officer Secrets is a series where we talk to customer success leade
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Why CS is a goldmine for different staged companies with Eleanor O’Neill from Spacemaker AI
In this episode of CCO Secrets, we had the honor of speaking with Eleanor O’Neill, Executive Vice President of Customer Success at Spacemaker AI. Chief Customer Officer Secrets is a series where we
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Handoff With Their Heads
The first graphic novel about lead routing. One sales development rep’s adventures through the lead routing spreadsheet (And how to fix these issues, literally, today).
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Why Customer Success is a Continuous Sales Motion with Rav Dhaliwal from Crane Venture Partners
In our first episode of CCO Secrets, we had the honor of speaking with Rav Dhaliwal, Investor and Venture Partner at Crane Venture Partners. Chief Customer Officer Secrets is a series where we talk t
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Events Are Back! 5 Tips To Crush Your Next Conference
We're excited to capitalize on the energy surrounding the return of live events. Here are a handful of tips to make this your best conference season yet.
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An Unconventional Path to Customer Success with Jennifer Cramer, VP of CS at Planhat
In this episode of CCO Secrets, we had the privilege of speaking to Jennifer Rose Cramer, VP of Customer Success at Planhat.
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Growing in Customer Success with Jay Nathan, CCO of Higher Logic
In this episode of CCO Secrets, we had the honor of speaking with Jay Nathan, Chief Customer Officer at Higher Logic and the founder of CS community, Gain Grow Retain. Chief Customer Officer S
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Driving Strategic Vision in Customer Success, with Rod Cherkas, HelloCCO
In this episode of CCO Secrets, we had the privilege of speaking with Rod Cherkas, CEO of HelloCCO. He shares advice for aspiring customer success leaders and learnings from his time at Gainsight.
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How To Be Customer Obsessed from Ziv Peled, AppsFlyer
In this episode, we talk with CCO Ziv Peled from AppsFlyer about his career path, favorite misconceptions in CS, and how to become "customer-obsessed," in the best way.
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Advice for Aspiring Customer Success Leaders from Megan Bowen at Refine Labs
In this episode of CCO Secrets, we talk with Chief Customer Officer Megan Bowen from Refine Labs about her career path and what advice she has for others working in customer success.
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How to Streamline and Scale With Customer Success Operations
Effectively streamlining and scaling customer success operations is crucial to business success. Here are some tips on how to achieve this in your organization.
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What is CSM Software and 5 Reasons Why You Need It
Using CSM software is the number one way customer success and account management teams can continuously provide the best customer experiences every day.
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Ready for 2021? 8 Customer Success Leaders Tell Us What to Expect
While we learned many lessons in 2020, one of the biggest was seeing just how much customers need us. And how much we need them.
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Chili Piper: 2020 By the Numbers
What a year. 2020 will forever be known as the time that COVID-19 tried to keep us completely apart … but failed. How, do you ask? Because we still found ways to gather! (Safely, of course.)
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10 Tenets of Highly-Effective Meetings
Meetings are critical to how we work and connect. Follow these 10 principles from industry experts and never have a bad meeting again.
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