Gemma Cipriani-Espineira

Gemma Cipriani-Espineira is an experienced Software Executive, skilled in building and leading global post-sales teams with a focus on driving retention, product adoption, and customer advocacy. Gemma believes that customer success is a way of doing business and is the fastest path to sustainable growth for software companies. Gemma currently leads global Customer Success and Support teams at Chili Piper. Having lived in Spain and the UK, Gemma now calls Boston, USA her home.

6 months ago
The Power of Churned Customer Interviews

Churned customer interviews can be one of the most valuable exercises in CS. Here we share real-life examples of these interviews and why you should take a human-first approach.

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8 months ago
Gainsight vs ChurnZero vs Planhat: How We Chose Our Customer Success Software (+ Free Template)

Picking the right customer success platform can be challenging and time consuming. Here's how we did it — along with a free template for your own search.

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9 months ago
Failing Fast and Failing Together in Customer Success

When customer success teams can fail fast, fail together, and focus on their lessons learned, they are set up to succeed (ultimately helping customers, too).

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