Less chat, more booked meetings
Don’t take our word for it:
Customers have a really consistent and branded scheduling experience across their entire lifecycle. That’s a huge value add from Chili Piper.
Kolben Preble
Senior Marketing Manager @ Toast
[Chili Piper] goes all the way down the funnel. It connects with the tools you're already using. I can't imagine our life without it anymore.
Cole Bieser
Manager, Sales and Onboarding @ Order My Gear
It didn’t make sense to even consider another tool. A lot of that has to do with having those amazing people to reach out to and just really trusting the product and where it’s going.
Trent Allen
RevOps Manager @ Maxio
9 Reasons Revenue Teams choose Chili Piper over Drift
1. Chat that's optimized for conversions, not conversations
Chili Piper’s Chat is optimized for booking meetings. Prospects can fill out their information in a form, rather than back-and-forth conversation. All-in-all, booking a meeting only takes 3-4 seconds.
Drift’s Chat is optimized for Chat. Prospects need to answer qualifying questions like First Name, Last Name, Email, Company Size, one at a time. This increases friction and hurts your chat-to-meeting conversion rate.
2. Consolidate Chat, Routing, and Scheduling in one platform
We’ve consolidated Form Routing, Chat, Lead Distribution, and Scheduling all into one platform with shared teams, routing logic, and reporting.
You're using Chili Piper to route leads from everywhere: email, Salesforce, and your website. Yet, your Chat is using entirely different technology. Why not consolidate them to manage all of your scheduling and teams in a single tool? You just do it once in our Guided Flow Builder and use it across all of our products.
3. No more unfair lead distribution
Chili Piper has the most advanced distribution controls in the market. You can maintain fair distribution across both chat conversations and meetings, across multiple different Routers and Journeys. And every distributed conversation/meeting is recording in your Distribution Report for easy troubleshooting.
Drift maintains fair distribution across Chat, but we’ve heard it can be difficult to troubleshoot if things go wrong.
4. Easy troubleshooting
With Chili Piper, you always know why a meeting or conversation was routed to a certain rep. If something was routed incorrectly, it’s easy to check your routing rules to see what happened.
With Drift, we’ve heard it’s a bit of a black box. Things are routed, but you’re not sure why.
5. Advanced Matching
With Chili Piper, you can do advanced Lead to Account Matching, complete with fuzzy matching, filtering, and tiebreaking.
Drift supports default Lead to Account Matching settings with limited configuration. This can result in Leads not being routed to the correct Account Owner — leading to frustration and adding unnecessary friction.
6. Flexible Salesforce actions
We support everything your operations and marketing teams need to monitor success and track attribution. Create/Update records directly in Salesforce, Create Activity Events and Tasks, update record ownership, and even associate a record directly with a Campaign.
7. Free and fast onboarding
You shouldn’t have to pay more to successfully set up your lead routing. That’s why we include onboarding for free. This also keeps us motivated to make Chili Piper fast and easy to implement.
Not to mention, we provided unlimited assistance beyond implementation to ensure your team is supported.
8. A more intuitive UX, easier to setup and maintain ✨
We’ll admit, this is subjective, but we’ve heard (more than once) that our Journey builder is the most intuitive interface out there. It practically holds your hand through the process of creating routing logic, making it easy to set up and maintain.
9. Fast, frictionless form scheduling
Chili Piper is the original innovator behind intelligent form-scheduling and routing. That’s why we know we do it best 😉. Form Concierge integrates with your existing web form and transitions seamlessly to a scheduling modal when the form is submitted. We don’t waste your prospect’s time, having them wait for the dreaded 💬 or answer more questions in a chat modal.
Frequently Asked Questions
1. How long does it take to switch to Chili Piper Chat?
We can help you get live in just a few days. We’ll migrate everything for you,rebuild your playbook, and set your team up.
2. How can I migrate from Drift to Chili Piper Chat?
If you decide to switch from Drift to Chili Piper, all you have to do is book a demo with us ,and we’ll take care of everything.
3. What is the cost of switching to Chili Piper?
Switching from Drift to Chili Piper is 100% free. Chili Piper handles the migration and setup at no additional cost.
4. Will our existing data (leads, customers, conversations) be migrated over?
Leads and customer data stay intact through your CRM integration. Historical Drift chat transcripts don’t migrate automatically but they can be exported from Drift for record-keeping.
5. What are the advantages of switching from Drift to Chili Piper?
You get better conversion-focused Chat, powerful routing and lead-matching tools, and unified reporting across chat, scheduling, and lead distribution. Also, you get to work with a team that stays engaged with its customers.
Put yourself in your buyers’ shoes. Which of the experiences below would you prefer? 👇👇👇
Why choose Chili Piper over Drift?
We’ve spent hundreds of hours with former Drift customers and there are a few things we’ve learned that are important to consider when choosing the right product.
How important is continuous improvement and innovation?
Chili Piper releases new features and improvements every month, while Drift has stayed largely the same for a long time. Could this be because Salesloft (owned by a private equity firm) bought them in early 2024 and they have bigger fish to fry? Who’s to say 🤷
Do you want to book more meetings from Chat?
Chili Piper’s Chat is optimized to book more meetings, not engage visitors in tiresome chat. If you’re looking for ways to use chat as a tool for driving more marketing-sourced pipeline, it may be a sign you’re ready to switch to Chili Piper.
Are you looking for ways to consolidate your tech?
With Chili Piper, you can consolidate all routing, scheduling, and chat into one platform. Customers who move from Drift to Chili Piper are getting the same chat functionality at a fraction of the cost.
Everything you need for routing and scheduling, in a more cost-effective package
but no CSS
You can only use one ownership lookup field, so it still might get matched to the wrong account
Ready to get started?
We’ll have you set up in no time.
