CHILI PIPER SUPPORT METRICS
All You Need is [Customer] Love
What some companies call Customer Support, we call Customer Love. And, wow, you can truly feel the Customer Love with these stats.
Keep scrolling to see real-time Customer Love stats.
Chili Piper Support, In Numbers
Chili Piper prides ourselves on transparency. It helps when the numbers are industry-leading 😜
Here is our median Year-to-Date metrics, in real-time.
Customer Satisfaction
(Average)
First Initial Response Time
(Median)
Full Resolution Time
(Median)
Love for Customer Love
Our Quarter-on-Quarter metrics
First Initial Response Time
Time that our Customer Love team takes to respond a ticket for the first time
Full Resolution Time
Time that our Customer Love team takes to resolve the tickets
CSAT Score
Customer satisfaction rate per quarter
One-Touch Resolution Rate
Tickets that are resolved with a single response
Fun Facts About the
Customer Love Team
Serban Goanta
In my free time, I love to Mountain bike at high altitude.
Favourite song: Lovebirds - Want you in my soul
Fun Fact
I like convertibles so much that I will never buy a sedan again - enjoy the sun baby!
Chad Allard
In my free time, I love to work with Video production, video games, home renovations, mechanical restorations.
Favourite song: Eagles - Hotel California.
Fun Fact
I have a Youtube channel with > 283,000 subscribers (We should do a war room to find it since he doesn't want to share with us)
Henrique Girardi
In my free time I love to visit new restaurants and watch Netflix.
Favourite song: Seek and Destroy - Metallica.
Fun Fact
I took a course in comics, street dancing, ballroom dancing, triathlon and violin lessons.
Henrique Tein
In my free time I love to play soccer, videogames, watch series, travel and stay with my wife and dog.
Favourite song: The Neighbourhood - Sweater Weather (Ownboss & Double MZK Remix)
Fun Fact
Almost become a professional Counter-Strike player when I was a teenager.
Deyves Senger
In my free time I love to enjoy the beach with my wife and friends and make a good barbecue.
Favourite song: Bob Marley and The Wailers - Rat Race.
Fun Fact
I learned English by myself (never did an English course).
Jorge Ferreira
In my free time I like to travel, travel and travel! 😂 But also go to the gym, play with my dog, and watch series.
Favourite song: Filipe Ret - Invicto / Bob Marley - Three Little Birds
Fun Fact
I studied Law for almost 2 years and gave up to later join the IT (Computer Science) uni... and here I am!
Bibiana Lorscheiter
In my free time I like to play guitar, travel and chill with my dog who is the love of my life.
Favourite song: Kids - MGMT
Fun Fact
I also play drums and I like to record some soundtracks at home.
Oladele Ogunade
In my free time I love to hangout, binge watch Netflix, play FIFA, Fun-loving guy, down for most fun stuff.
Favourite song: Fela Kuti - Teacher Don't Teach Me Nonsense (tough one to pick a fav song tho)
A curiosity of Dele?
I thought I was going to end up doing music at some point. Playfully did like 2 tracks with friends after Uni (not online and dunno where the file is 😄)
John Jacinto
In my free time I like playing MMO Games, managing my gaming community, listening to Podcast related to Tech and just life in general.
Favourite song: want it that way (Backstreet Boys)
Fun Fact
I spent most of my time dancing Hip-hop when I was in college and have won multiple Street Dance competitions locally.