Chili Piper Support, In Numbers
Chili Piper prides ourselves on transparency. It helps when the numbers are industry-leading 😜 Here are our median Year-to-Date metrics, in real-time.
// Average
Customer Satisfaction
// Median
First Initial Response Time
// Median
Full Resolution Time
Love for Customer Love
“Jamil provided exceptional customer service. The ticket was lengthy, and I felt supported the entire time. The issue was fully resolved—thank you!”
Jamil Rahou
“Jorge was extremely prompt, courteous, and helpful — I appreciated that he didn't redirect us to help articles and actually solution and fixed our issue. I can confidently say Jorge provided one of the best B2B customer support experiences I've had!”
Jorge Ferreira
“Oladele was super professional and quick. He realized what was the issue super fast and responded to me immediately. Thank you so much for the great support and the great product :)”
Oladele Ogunade
“Henrique has spent many hours and resources trying to help me with my issue. He was able to get many people involved and we finally fixed it after many hours together. This was truly a team effort and he was positive throughout the process. Give this guy a raise and beer.”
Henrique Tein
“Bibiana was fantastic! Some of the best support I've received across all of the companies we are working with. Extremely efficient, very quick responses, knowledgeable & kind! Even in a scenario where Chilipiper was not at fault, she was very supportive. Thank you Bibiana!!”
Bibiana Lorscheiter
“Deyves is succinct, to the point, and very helpful. Willingness to go above and beyond — not just recommending solutions, but going through the effort to do pieces of the heavy lifting on our behalf, minimizing downtime. Deyves sets the bar!”
Deyves Senger
“Once I got support from Kerry-Ann, my issue was resolved super quickly and she was super helpful. She's the GOAT.”
Kerry-Ann Lewis
“As always, John responds quickly and details his explanation. I'm always satisfied to work with John.”
John Jacinto
“Boy or girl, my first born will be named Chad.”
Chad Allard
“Dilan was a lifesaver — Anyone in management reading this: Dilan's work is the difference between all of us adopting Concierge, and our company moving in a different direction. Shower them with praise and affection on our behalf, please.”
Dilan Dresch
Our Quarter-on-Quarter Metrics
Tracked every quarter — because accountability is how we stay sharp.
First Initial Response Time
Time that our Customer Love team takes to respond to a ticket for the first time
Full Resolution Time
Time that our Customer Love team takes to fully resolve the tickets
CSAT Score
Customer satisfaction rate per quarter
One-Touch Resolution Rate
Tickets that are resolved with a single response
// Fun facts about the Customer Love team
The humans behind the metrics.
Serban Goanta
In my free time, I love to mountain bike at high altitude.
Favourite songLovebirds — Want you in my soul
Fun factI like convertibles so much that I will never buy a sedan again — enjoy the sun baby!