Demand
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Customer
Success

Learn something new, and make it spicy

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Most recent

Managing through volatility, running ABX, & why multithreading is important | Latane Conant @ 6sense

2022-11-01

Dark social, self-reported attribution, how we ruined gated content | Sidney Waterfall @ Refine Labs

2022-10-25

Building a revenue-driven team & why taking big swings is important. | Colin White @ Clearbit

2022-10-18

Leading with edutainment, B2B buying, & balance demand capture/creation | Tim Davidson @ Directive

2022-09-27

What execs really want from marketing & how to position your product | Ashley Wilson @ Momentum

2022-09-01

Marketing ops donts & why healthy tension between DG and ops is a good thing | Darrell Alfonso @ AWS

2022-08-16

Personalization is better than custom & how to work with sales to win ABM | Corrina Owens @ Gong

2022-08-05

Why customer marketing is one of the fastest-growing titles in SaaS | Katie Meeker @ iCIMS

2022-08-05

What successful ABM teams have in common & the problem with direct mail | Hillary Carpio @ Snowflake

2022-06-21

How DG Should Work with Design, ‘COMO’, and Superside’s Top Ad Creative | Amrita Mathur @ Superside

2022-06-09

MQLs aren’t the enemy and creating high-converting competitor pages | Dev Basu @ Powered by Search

2022-05-03

Messaging is a moving target, MQL purgatory, growth marketing hubs | Kaylee Edmondson @ BrightWheel

2022-04-18

Growth for an IPO, funnel-vision, and driving demand at scale | Julia Beebe @ Toast

2021-12-23

From CMO to CRO, Sales and Storytelling, Marketing Bots | Darryl Praill @ VanillaSoft

2021-12-10

Critical path to success, pressure tests, and collaboration for scale | Brad Smith @ Sonar

2021-11-30

B2B Marketing Playbooks, Trashing Lead Gen, and Cracking The Code | Edward Ford @ Supermetrics

2021-11-11

MQL Purgatory, Nailing that PM Fit, & The Discipline of Attribution | Ben Pollack @ ChartHop

2021-10-22

Marketing to marketers, PLG, and Demand Gen vs Growth | Jordan Woods @ Cypress.io

2021-10-15

Our secret sauce, the power of brand, and giving the damn demo | Samuli @ Sales and Marketing Show

2021-09-30

Evolving your GTM, market shifts, and valuable lessons | Hilary Kay @ Wibbitz

2021-09-23

Dark funnel future, gut-based marketing, and feature wars | Nick Bonfiglio @ Syncari

2021-09-17

A Passion for Psychographics, Innovation for 2025, and Culture at Scale | Craig Handy @ Shopify

2021-09-01

Does Your North Star Create Business Alignment? | Hot Take with Kaylee Edmondson

2021-08-19

Strategic Narratives, Failing Fast, And Dedicated Resources | Jason Widup + Mark Huber @ Metadata.io

2021-08-04

Brand vs Demand, Market Perception, and the Double Funnel | Sydney Sloan CMO @ Salesloft

2021-07-07

Personalization isn't "Hey FIRSTNAME", and F*ck content marketing | Randy Frisch CMO @ Uberflip

2021-06-23

Are Inbound SDRs irrelevant? | Hot Take with Kaylee Edmondson

2021-06-09

Influencer marketing, alt revenue streams, and scaling through simplicity | Jay Desai, Founder at Swpely

2021-05-26

Lead scoring is broken, customer success marketing, Slack communities | Hana Jacover from MadKudu

2021-05-12

The Clubhouse "gold rush," gated content, and humanized marketing | Scott Stratten from Unmarketing

2021-04-28

Distro - How Distro Works

2022-11-16

Instant Booker Solution Brief

2022-09-15

Handoff Solution Brief

2022-09-15

Instant Booker Setup - Salesforce

2022-08-23

Instant Booker Setup - Hubspot CRM

2022-08-23

Handoff Setup - Salesforce

2022-08-23

Handoff Setup - Hubspot CRM

2022-08-23

Handoff SOP: How To Prevent Dropoff In The Funnel Stage No One Talks About

2022-03-14

Handoff With Their Heads

2022-01-21

Book More Meetings from Marketing Campaigns

2021-11-22

Inbound Ideas

2021-10-27

Distro - One Pager

2021-10-21

Concierge Onboarding Guide (HubSpot Setup)

2021-08-24

Concierge Onboarding Guide (Salesforce Setup)

2021-08-24

Chili Piper - Handoff Solution Brief

2021-04-20

Concierge Reporting - Gain Key Insights Related to Inbound Leads

2021-04-16

Personal Pages - One Pager

2021-04-13

Checklist: 17 Ways to Personalize your Sales Outreach

2021-03-25

Why your CS team needs to get Spicy

2021-03-23

Chili Piper For CS + AM Teams

2021-03-11

Measuring the Impact of Concierge

2021-03-03

Concierge + Marketo Data Flow

2021-03-02

Concierge + Hubspot Data Flow

2021-03-02

Concierge + Eloqua Data Flow

2021-03-02

Concierge + Pardot Data Flow

2021-03-02

Chili Piper - Concierge Solution Brief

2021-03-02

Chili Piper - Instant Booker Solution Brief

2021-03-02

Better Together: Chili Piper Loves Your Chat Tool

2021-03-02

Chili Loves Chat Tools (2)

2021-03-02

Without SFDC Concierge Implementation

2021-02-27

How To Convert Free Trials Into Customers

2022-07-13

How To Manage Meeting No-Shows with Chili Piper's Instant Booker

2022-05-19

Chili Piper Instant Booker 3.0 Demo

2022-05-19

Should SDRs Report to Sales or Marketing? Fireside Chat with Kyle Lacy and Nicolas Vandenberghe

2022-04-28

How to Automatically Route Inbound Leads Using Distro (1 min explainer)

2022-04-19

The importance of empowerment in customer success with Aaron Thompson from SuccessHACKER

2022-03-15

Fix Your Leaky Funnel with Chili Piper

2022-03-15

Welcome Instant Booker 3.0!

2021-12-06

Why customer success is the learning engine of an organization with Kellie Capote from Gainsight

2021-10-04

JB Sales - How to Revolutionize Your Cold Calling Strategy and Win More Conversations

2021-09-03

4 Personalized Buyer Journeys

2021-09-02

SDR Superhero Episode 7: Thilde Larsen & Connor Higgins @ Zscaler

2021-08-26

SDR Superhero Episode 6: Brandon Hardy @ Snowflake

2021-08-12

Why Customer Success is a Continuous Sales Motion with Rav Dhaliwal from Crane Venture Partners

2021-07-17

SDR Superhero Episode 5: Evan Patterson @ Reprise

2021-06-22

RevGenius Webinar: Inbound Lead Conversion - Don't Put Pipeline Out to Pasture

2021-06-18

SDR Superhero Episode 4: Ashley Dees @ Metadata

2021-06-07

SDR Superhero Episode 3: Jan Mundorf @ Albacross

2021-05-18

SDR Superhero Episode 2: Alexandra Bernasconi @ TripActions

2021-05-04

Chili Piper x HubSpot Integration: Automatically Qualify, Route, & Book Leads

2021-04-23

SDR Superhero Episode 1: Phil Clark @ Guru

2021-04-13

New: CRM Actions for Hot and Spicy Workspaces

2021-04-12

Chili Piper - Sendoso Integration

2021-04-06

New: Handoff Router in Chili Piper

2021-03-15

Chili Piper - Handoff Demo

2021-03-12

The New Instant Booker Transition Screen

2021-02-26

Team Workspace Updates

2021-02-26

Personal Workspace Updates

2021-02-26

Admin Center Updates

2021-02-26

Remote-Working Adventures: Extreme Activities in Russia

2021-01-16

How Withum Books More Qualified Meetings Using Chili Piper

Customer stories

2023-01-23

How Albacross Saved Hours Per Week with Distro Lead Distribution

Customer stories

2022-10-28

How Toast Provides Value at Every Step of the Customer Journey

Customer stories

2022-10-10

How TravelBank Increased Qualified Meetings Held by 30-40% Using Chili Piper and Clearbit

Customer stories

2022-10-06

Why Refine Labs Chose Chili Piper Over HubSpot Meetings

Customer stories

2022-10-05

How Maxio Uses Chili Piper To Create The Ultimate User Experience

Customer stories

2022-10-05

Why IMPACT upgraded from HubSpot Meetings to Chili Piper

Customer stories

2022-07-20

How The BAC Improved Their Applicant Pool And Increased Enrollments

Customer stories

2022-06-22

What Does it Look Like to Burn Down Your Inbound Process? Ask Brandbassador

Customer stories

2022-05-20

SwagUp: Master of Swag and Lead Distribution

Customer stories

2022-05-10

How Directive’s New And Improved Process Increased Conversions

Customer stories

2022-03-23

PatientPop Is Thriving — And Here’s Why

Customer stories

2022-03-18

Wonderlic Ditched The Full Cycle AE: Now They’re Closing More Deals Than Ever

Customer stories

2022-03-10

Mission Critical: WalkMe’s Tech Upgrade That Shortened Their Sales Cycle

Customer stories

2022-03-08

How Allbound Transformed Their Inbound Process

Customer stories

2022-02-24

How FieldRoutes Optimized their Inbound Process with Chili Piper

Customer stories

2021-11-11

How DealHub Increased Qualified Opportunities by 20% Using Chili Piper

Customer stories

2021-09-28

How Metadata.io Uses Chili Piper to Remove Scheduling Friction

Customer stories

2021-08-18

How Shopify Uses Chili Piper to Improve their User Experience

Customer stories

2021-08-04

How GoCardless' Customer Success Team Improved Time to Value by 75% With Chili Piper

Customer stories

2021-03-31

The Magic of Chili Piper - Featuring Gong

Customer stories

2021-03-18

How Directive uses Chili Piper to Improve Pipeline Efficiency and Velocity

Customer stories

2021-03-17

How Sendoso Automates their SDR-AE Handoff to Hold 92% of Booked Meetings

Customer stories

2021-03-16

How Mixpanel Converts 75% of their Meetings with Chili Piper

Customer stories

2021-03-16

How TravelBank Automated 80% of Their Inbound Process

Customer stories

2021-01-16

How Grow Used Chili Piper to Improve MQL to Demos Scheduled by 75%

Customer stories

2021-01-16

Cloudbeds Secret Weapon Books 33-50% More Demos From Their Inbound Leads

Customer stories

2021-01-16

How Justworks Used Chili Piper to Scale Their Sales Team

Customer stories

2021-01-16

How ServiceTitan Improved the SDR to AE Handoff Process & Slashed No-Show Rates

Customer stories

2021-01-16

How Workato converts 75% of their qualified leads

Customer stories

2020-11-25

The Chili Piper Customer Success Team Handbook

2022-09-12

Workshop Recap: Routing Recipes for Your Sales and Ops Teams

2022-08-19

Lead Qualification: How to Pinpoint Leads That Can Close

2022-06-06

Work Smarter, Not Harder: How Automated Lead Routing Smooths Out the Buyer’s Journey

2022-05-11

This Scheduling Hack Will 3x Your Chances of a Booked Meeting

2022-04-01

Calendly vs. Chili Piper: Is Instant Booker Right For You?

2022-03-17

5 Tried-And-True Strategies to Boost B2B Website Conversions

2022-03-04

3 LeanData Alternatives Based On What You're Trying To Do

2022-03-03

Lead to Opportunity Conversion Rate: Optimizing for 2022

2022-02-15

What Is CRO Marketing? Optimizing for the Modern B2B Buyer

2022-02-08

How We Promoted 60 Pipers in 12 Months [+Framework]

2022-02-07

Chili Insights: Average B2B Vendor Response Times

2022-02-04

Lead to Account Matching: How to Automate and Close Deals

2022-01-30

10 Useful B2B Marketing Automation Examples to Apply in 2022

2022-01-26

Re-engagement Campaign Ideas To Revive Dead Opps

2022-01-17

11 Marketing Automation Best Practices to Maximize Growth

2022-01-17

RevOps Advice You Can Implement Today

2022-01-11

Optimizing Your Advertising in a Crowded Digital Landscape

2022-01-11

Sales Automation – How to Supercharge Sales

2022-01-11

Marketing Automation is Dead, Welcome People-Powered Marketing!

2022-01-11

A Complete Guide to B2B Marketing Automation

2022-01-10

Speed to Lead: What Is It and Is It Really Outdated?

2022-01-03

B2B Account-Based Marketing: The Ultimate Guide

2021-12-23

F.A.Q: The Ultimate Guide to Time Blocking

2021-12-22

The 6 Best Calendly Alternatives in 2023 (Free & Paid Options)

2021-12-21

Lead Conversion: Metrics, Formulas, and Tips

2021-12-21

Conversion Rate Optimization (CRO): Everything You Need to Know

2021-12-21

2022 Conversion Rate Benchmarks: How Do You Stack Up?

2021-12-21

Your RevOps Swipe File For 2022

2021-12-20

What Is Sales Acceleration? The Ultimate Guide

2021-12-18

How One Change Increased Mobile Conversion Rates by 49%

2023-03-21

Inside Sales vs Outside Sales: A Detailed Comparison

2023-03-16

3 Ways To Generate More Pipeline From Your Ads (Without Increasing Your Budget)

2023-03-08

Cold Email Checklist: How 17 SDRs Booked 260 Meetings Last Month [+examples]

2023-03-08

How We Built the Chili Piper Brand

2023-03-01

How We Structure Our Engineering Team As A Product-First Company

2023-02-23

3 Ways to Automate Your Sales Workflow with GPT-3

2023-02-17

3 Surefire Tactics to Increase Your Form Conversion Rate

2023-02-15

How B2B Marketers Ruined Gated Content (and why we don’t focus on driving MQLs at Chili Piper)

2023-02-14

How We Measure Brand at Chili Piper

2023-02-07

The Rise and Fall of the Inbound SDR

2023-02-01

Prioritizing Marketing Initiatives: How to Overcome Objections and Get What You Want

2023-02-01

8 reasons why you might be unhappy working from home

2023-02-01

Illuminating the Dark Funnel: 7 Ways to Use it to Your Advantage [+ Examples]

2023-02-01

5 questions to ask when buying software in a bear market

2023-02-01

Thought Leaders: Top 32 RevOps Leaders

2023-02-01

How Chili Piper Got 7,500 Job Applicants From TikTok

2023-02-01

Chili Piper vs. HubSpot Meetings

2023-02-01

Chili Piper’s Manifesto: Building the Company of the Future

2023-02-01

Why We Don't Offer Discounts At Chili Piper. Ever

2023-02-01

How We Discarded MQLs and Embraced Dark Social

2023-02-01

Why We Don't Have Budgets At Chili Piper

2023-02-01

From Leaky Bucket to Revenue Engine

2023-02-01

1 Year Later: Reflections on Building our Own CSM Headcount Calculator

2023-02-01

Customer Success Playbook

2023-02-01

We let CSMs source growth ops. 91% of them closed.

2023-02-01

How To Set Up A Kick-SaaS Research Study [Template Included!]

2023-02-01

You're Sitting on a Gold Mine. They're Called User Reviews.

2023-02-01

How We Booked 100+ Meetings at 3 Events in 3 Weeks

2023-02-01

Why We Don’t Treat Others the Way We Want to Be Treated

2023-02-01