make the most out of: handoff

No more complaints about unfair lead distribution

Handoff’s algorithm constantly corrects to make sure every rep has the exact same number of meetings — even accounting for no-shows and cancelations.

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Trusted by 45,000+

users from companies like

Route and schedule outbound leads in minutes seconds

SDRs can book meetings for AEs from anywhere:


Conversion rates from handraisers to qualified sales connection


Show rates to sales conversations

< 30 seconds

to route and schedule a meeting

Right after we implemented Chili Piper we saw a 50% lift in inbound meetings booked. We now see 5x as many meetings as we did before starting with Chili Piper and our revenue is around 300% - even with half the size of the sales team.

300% increase in revenue

Krishan Patel

VP of Growth @ Apollo

We were able to increase revenue by 10-15% just by optimizing our inbound process. Our approach really paid off because we optimized what we were already doing rather than going out and spending more money.

15% increase in revenue

Inwoo Song

Director of Growth  @ Workato

We've taken that whole 7-8 step demo scheduling process and turned it into a 2-3 step process. 70% of those that come in that are raising their hand are scheduling - that's a huge win for us.

70% increase in revenue

TJ Nokleby

Director of Marketing @ Grow

With Chili Piper, we reduced our SDR meeting no show rate by over 50%, and increased our SQL rate by 33%.

50% increase in revenue

Zvi Storch

Acquisition Marketing Manager @ LawGeex


No more ghosting

Get your show rate to 92% (or higher)

Automate Admin Tasks

Routing, scheduling, reminders, follow-ups — all automated.

Personalize reminder emails

Use automated dynamic tags that help personalize reminder and email communication content.

Route however you want

No need to memorize every shortcut. All you need to do is write emails the way you always have - we’ll handle the scheduling.

Get complicated with your weighting

Want to route fewer leads to new reps? Or route more warm leads to your sales development team? Easy.

How Handoff works

Booking meetings should be easy!

Use Handoff across the funnel

Closed Won to Implementation

Easily hand off from sales to implementation to get your customer seeing value ASAP. Route to a CSM according to territory, company size, and industry — and even account for PTO.

Prospecting to Sales

When your SDR has a prospect on the phone, they can route and schedule the meeting with the right AE in seconds.

Chat to Sales

SDR chatting with a high-intent prospect in chat? Easily route and schedule a meeting with an AE in seconds.

And many many more...

See how Handoff from Chili Piper will change your distribution.

Learn more

Route and schedule outbound meetings.
In seconds.

The only solution that optimizes conversions across the entire funnel

Chili Piper Handoff automates scheduling and lead routing from prospecting to sales to implementation. And we’ve been doing this for almost a decade.

Loved by sales, operations, and customer success leaders

See how every part of your revenue organization can benefit from using Handoff.


Sales leaders use Chili Piper Handoff to automate handoff from prospecting to sales teams and improve no-show rates.

❌ Before Handoff

✅ After Handoff

Outbound reps spending 10-15 minutes manually routing and assigning leads
Chili Piper routes and schedules meetings in less than 60 seconds
Meetings are assigned to the wrong rep
Chili Piper routes and schedules meeting with the next rep in the round robin
Too many no-shows 👻
92% meeting show rate 
for booked meetings
Constant issues with unfair pipeline distribution
Effortless lead routing that’s evenly distributed
Wasted time adding inbound leads to cadences
No visibility into lead distribution

I’d rather have my reps on the phone dialing, setting up that next meeting, and closing that next deal. Not getting frustrated with how to fill out the Excel spreadsheet.

Andrew Froning
Strategic Sales Development Manager @ Justworks

Revenue Operations

RevOps leaders use Chili Piper Handoff to eliminate incorrectly assigned leads and keep their CRM up-to-date.

❌ Before Handoff

✅ After Handoff

Chasing reps to update CRM
Everything is automatically logged in CRM
Giant spreadsheets with custom formulas and workarounds
Easily create and update routing rules as your organization grows
Leads are assigned incorrectly
Leads are automatically assigned to the right rep
Meetings assigned to reps on vacation
Chili Piper automatically calibrates meeting count based on rep vacation time
Constant complaints about
lead distribution
Fewer complaints from sales reps. “Just pure happiness.”

We were live on Chili Piper and getting results within one week of signing the contract. We went from a 60% meeting show rate to 80%. That’s created a significant increase in revenue that’s easy to to track. And for me, I no longer hear about lead routing from my AE team, which is a great sign. Just pure happiness.

Conor Lawrence
Director @ Refine Labs

Customer Success

Customer Success teams use handoff to increase speed-to-onboarding, turning customers into life-long fans.

❌ Before Handoff

✅ After Handoff

Manually assigning CSMs to new accounts
Automatically round robin to the next available CSM for a particular segment
Slow customer implementation times due to lack of rep availability
Customers book implementation with the next available manager
Accounts are assigned to implementation managers when they’re on vacation
Vacation is taken into account, with no extra configuration
Ad-hoc, manual CSM assignment out of Slack or email for pooled CSM use case
Round robin to the CSM in the queue based on availability
Manually adding meeting information into CRM for renewals, cross-sells, upsells
CRM is automatically updated

With handoff, we saw a 25% increase in speed-to-scheduling kickoff call, 10% increase in speed-to-completing kick-off call, and a 19% reduction in cancelation and no-shows. It’s unlocking consistent scheduling across the entire customer lifecycle.

Kolben Preble
Sr Marketing Manager at Toast

Ready to reduce no-shows to almost zero?

See how Handoff can work for you.