No more complaints about unfair lead distribution
You are in good company. Trusted by 45,000+ users from companies like
Route and schedule
leads in seconds
SDRs can book meetings
for AEs from anywhere:
Chili Piper customers
leads in a spreadsheet
We were able to increase revenue by 10-15% just by optimizing our inbound process. Our approach really paid off because we optimized what we were already doing rather than going out and spending more money.
Inwoo Song
Director of Growth @ Workato
revenue increase
We’ve taken that whole 7-8 step demo scheduling process and turned it into a 2-3 step process. 70% of those that come in that are raising their hand are scheduling — that’s a huge win for us.
TJ Nokleby
Director of Marketing @ Grow
of hand-raisers scheduling
With Chili Piper, we reduced our SDR meeting no show rate by over 50%, and increased our SQL rate by 33%.
Zvi Storch
Acquisition Marketing Manager @ LawGeex
fewer SDR meeting no-shows
No more ghosting
Get your show rate to 92% (or higher)
Automate Admin Tasks
Routing, scheduling, reminders, follow-ups — all automated.
Personalize reminder emails
Use automated dynamic tags that help personalize reminder and email communication content.
Route however you want
No need to memorize every shortcut. All you need to do is write emails the way you always have - we'll handle the scheduling.
Get complicated with your weighting
Want to route fewer leads to new reps? Or route more warm leads to your sales development team? Easy.
How Handoff works
Booking meetings should be easy!
Seriously, we timed it.
See how to Handoff from SDRs to AEs in less than 60 seconds
Use Handoff across the funnel
Closed Won to Implementation
Easily hand off from sales to implementation to get your customer seeing value ASAP. Route to a CSM according to territory, company size, and industry — and even account for PTO.
Prospecting to Sales
When your SDR has a prospect on the phone, they can route and schedule the meeting with the right AE in seconds.
Chat to Sales
SDR chatting with a high-intent prospect in chat? Easily route and schedule a meeting with an AE in seconds.
And many many more...
See how Handoff from Chili Piper will change your distribution.
The only solution that optimizes conversions across the entire funnel
Chili Piper Handoff automates scheduling and lead routing from prospecting to sales to implementation. And we've been doing this for almost a decade.
| Chili Piper | Revenue Hero | Calendly | Drift | Qualified | HubSpot Meetings | |
|---|---|---|---|---|---|---|
| Handoff from prospecting to sales | ✓ | ✓ | ✗ | ✗ | ✗ | ✗ |
| Handoff without forms | ✓ | ✗ | ✗ | ✗ | ✗ | ✗ |
| Handoff from Closed Won to Implementation | ✓ | ✗ | ✗ | ✗ | ✗ | ✗ |
| Optimize for equal distribution and availability | ✓ | ✗ | ✗ | ✗ | ✗ | ✗ |
| Advanced weighting | ✓ | ✗ | ✗ | ✗ | ✗ | ✗ |
| Handoff meetings from HubSpot, Salesforce, Salesloft, Outreach | ✓ | ✗ | ✗ | ✗ | ✗ | ✗ |
Take a look how
Handoff works
Loved by sales,
operations, and customer
success leaders
Chili Piper Handoff automates scheduling and lead routing from prospecting to sales to implementation. And we've been doing this for almost a decade.
Sales
Sales leaders use Chili Piper Handoff to automate handoff from prospecting to sales teams and improve no-show rates.
❌ Before Handoff
✅ After Handoff
Outbound reps spending 10-15 minutes manually routing and assigning leads
Chili Piper routes and schedules meetings in less than 60 seconds
Meetings are assigned to the wrong rep
Chili Piper routes and schedules meeting with the next rep in the round robin
Too many no-shows 👻
92% meeting show rate for booked meetings
Constant issues with unfair pipeline distribution
Effortless lead routing that's evenly distributed
Wasted time adding inbound leads to cadences
No visibility into lead distribution
“I'd rather have my reps on the phone dialing, setting up that next meeting, and closing that next deal. Not getting frustrated with how to fill out the Excel spreadsheet.”
Andrew Froning
Strategic Sales Development Manager @ Justworks
Revenue Operations
RevOps leaders use Chili Piper Handoff to eliminate incorrectly assigned leads and keep their CRM up-to-date.
❌ Before Handoff
✅ After Handoff
Chasing reps to update CRM
Everything is automatically logged in CRM
Giant spreadsheets with custom formulas and workarounds
Easily create and update routing rules as your organization grows
Leads are assigned incorrectly
Leads are automatically assigned to the right rep
Meetings assigned to reps on vacation
Chili Piper automatically calibrates meeting count based on rep vacation time
Constant complaints about lead distribution
Fewer complaints from sales reps. "Just pure happiness."
“We were live on Chili Piper and getting results within one week of signing the contract. We went from a 60% meeting show rate to 80%. That's created a significant increase in revenue that's easy to track. And for me, I no longer hear about lead routing from my AE team, which is a great sign. Just pure happiness.”
Conor Lawrence
Director @ Refine Labs
Customer Success
Customer Success teams use handoff to increase speed-to-onboarding, turning customers into life-long fans.
❌ Before Handoff
✅ After Handoff
Manually assigning CSMs to new accounts
Automatically round robin to the next available CSM for a particular segment
Slow customer implementation times due to lack of rep availability
Customers book implementation with the next available manager
Accounts are assigned to implementation managers when they're on vacation
Vacation is taken into account, with no extra configuration
Ad-hoc, manual CSM assignment out of Slack or email for pooled CSM use case
Round robin to the CSM in the queue based on availability
Manually adding meeting information into CRM for renewals, cross-sells, upsells
CRM is automatically updated
“Chili Piper is an essential part of that tech stack. It's fundamental to our customer value pathway. We cut our first customer touch from 29 days to 7.”
Pat Phelan
Chief Customer Officer at GoCardless
Common questions
How does Chili Piper ensure meetings are evenly distributed?
By default, Chili Piper suggests the team member with the fewest meetings in a time period. No-shows return reps to the front of the queue. The system continuously strives for perfectly even distribution across your entire team.
Why does Handoff improve conversion rates?
The algorithm optimizes both availability and meeting counts, allowing prospects to book the first available slot across the entire rep pool. This reduces no-shows and shortens sales cycles — and more booked meetings means more closed deals.
How can SDRs schedule meetings on behalf of AEs?
SDRs access the account page from their CRM or sales engagement platform, click the Chili Piper icon, and the system automatically displays the next available rep's calendar. One click, meeting booked.
If someone is on vacation, will they still be assigned leads?
No. Chili Piper automatically removes vacationing team members from the queue and returns them when they come back. No more awkward "I was out" emails after a deal goes cold.
Can SDRs hand off meetings from inbound chat?
Yes. SDRs can hand off meetings from any conversation platform — including Chili Piper Chat, Drift, Intercom, and others. The hand-off experience is seamless regardless of where the conversation started.
How do you hand off accounts from sales to onboarding after they're Closed Won?
Set up a round-robin queue for the implementation team. After Closed Won, the sales rep schedules an onboarding call — Chili Piper handles all the backend processes, so your new customer gets a fast, professional kick-off experience.
What is the meeting attendance rate for Handoff customers?
Approximately 92%. Handoff customers consistently see show rates well above industry average thanks to automated reminders, smart scheduling, and intelligent round-robin distribution.
See Handoff in action
Book a personalized demo and see how Handoff can get your team to a 92% show rate — starting today.