Grow the team without breaking the funnel
New reps, new territories, a merged CRM, another re-org. Chili Piper absorbs the change, rebalancing round-robin, reassigning demos in minutes, and keeping conversion steady while the org chart moves underneath it.
// WHAT CHILI PIPER DOES
- NEW TERRITORY PUBLISHED → EMEA SPLIT IN 3
- 14 NEW REPS ADDED → ROUND-ROBIN REBALANCED
- SLA BREACH RISK → LEAD REASSIGNED
- CONVERSION HELD THROUGH RE-ORG
- AUDIT TRAIL → EVERY CHANGE LOGGED
The secret sauce behind high-performing GTM teams at
5×
faster routing changes at Athena, a full day of demos reassigned in 5 minutes
35%
win rate on inbound at Reachdesk after replacing manual round-robin
50%→76%
demo-to-booking rate at Metadata.io, with capacity from ~100 to 400+ leads a month
“The speed of changes literally 5x'd.”
Richard Kwok
RevOps Manager, Athena
// What changes
What Scale-ups get out of it
01
Re-orgs stop costing you a quarter
Redraw territories and reassign coverage in minutes rather than weeks. Athena reassigned a full day of demos in five minutes while handling 1,000+ form submissions a month.
02
Onboard reps without redistributing by hand
Add a rep to a team and every router, SLA, and calendar rule applies immediately, with weighting to ramp them gently and calibration to keep the queue even.
03
Survives the messy middle
ServiceTitan moved from spreadsheets and homegrown Salesforce automation to one unified stack, tightening SDR-to-AE handoffs and cutting no-shows while the team kept selling.
// FIT CHECK
Sounds like you?
If a few of these sound familiar, this is exactly what Chili Piper was built for.
- You've added reps faster than you've updated routing
- Territories get redrawn at least once a year
- A re-org or merger left you with more than one source of truth
- Round-robin fairness is a recurring complaint from reps
- Lead volume outgrew the process that used to handle it
- Ops spends more time maintaining routing than improving it
// At your stage
Teams at your stage
// Grows with you
The same platform at every stage
Common questions
What happens when we redraw territories?
You edit the rule, not the plumbing. Because users, teams, and routing logic are shared across every Chili Piper product, one territory change applies everywhere it's referenced. Athena reassigned a full day of demos in five minutes.
How do we keep round-robin fair as reps join and leave?
Distribution applies weighting and per-rep limits, then calibrates itself: no-shows and cancellations issue credits and skips, and vacation handling reads rep calendars to pull them from the queue automatically.
We're consolidating CRMs after an acquisition. Does that work?
Yes. Routing rules live in Chili Piper rather than in any one CRM's automation, so while systems consolidate you keep a single set of routing logic and change it in minutes. Preview mode lets you test the new setup against real records before it goes live.
Can we test a routing change before it goes live?
Preview mode runs a router against real Salesforce records without publishing it, and the audit log traces every record's journey afterwards, so a territory split doesn't become a week of firefighting.