Customer Success + Account Management

Improve your time to value and reduce churn

Chili Piper enhances every part of your customer journey — from onboarding to renewals — with automated handoffs and easy scheduling.

Kyra Serio

It's like having a personal assistant to help me schedule and coordinate my calls. I'm able to save time and address client issues more quickly.

Kyra Serio

Account Manager @ Facebook

Jessica Harris

Chili Piper has helped us increase efficiency across our CS team and significantly improve our reporting for activities like customer engagement milestones, that we didn't have visibility into before.

Jessica Harris

Best Practice & Programmes Manager (Customer Success) @ GoCardless

A better way to meet with your customers

Provide value to customers quickly

Chili Piper accelerates the time from contract to onboarding. We automate the sales to CS handoff, and reps can instantly schedule a kickoff meeting. With automated reminders and one-click booking, your customers can reach you with no back-and-forth.

Increase product usage, lower churn

Fast and efficient onboarding means your customers can begin using your product right away. Our Personal Pages let you share availability to connect quickly. And all of meeting data maps to your CRM, so you have complete visibility into your adoption rates.

Fuel customer growth

We make it easy for you and your customers to add multiple people to meetings. Group booking links allow you to coordinate with many stakeholders to resolve customer risks or discuss opportunities. And every meeting action is tracked automatically in Salesforce.

Your customer’s life improves, and yours does too

While you’re busy enhancing your customer’s journey, we automate all aspects of your process. Meeting caps help you save time and better manage your capacity. And you don’t have to do anything after a meeting is booked. Invite fields pre-populate with the details, map to your CRM, and automatically send reminders.

Improve your customer experiences with these features

Group meetings

Easily coordinate multiple calendars to make group booking easy.

Email + text reminders

Reduce no-show rates and have more productive customer meetings.

Simple re-scheduling

Reduce cancellations and no-shows by allowing customers to reschedule with one click.

Calendar integrations

Integrate with your existing calendars, GSuite and Outlook365.

Suggested times in emails

Embed your availability right in an email and let prospects book with one click.

Advanced routing

Automatically route and schedule customer success meetings to the right rep every time.

Reserved meeting times

Block specific time on your calendar exclusively for customers.

Recurring meetings

Book a series of recurring meetings for onboarding, check-ins, and more.

Trusted by CS and AM teams everywhere

"Suggested Times save so much time going back and forth. I don’t have to think about time zones and it's easy to add multiple people to meetings ... Literally, all you have to do is click on it."

"It's like having a personal assistant to help me schedule and coordinate my calls. I'm able to save time and address client issues more quickly."

"Chili Piper was a total game-changer. I manage a lot of accounts, so I book a lot of meetings. Being able to have all my different meeting types, and send customers a few suggested times over email that they can book in one click, saves me hours of having to go back and forth."

"Any individual in a CS organization that is trying to automate the process for assigning accounts, I would highly recommend Chili Piper. It’s really improved our productivity and allowed us to automate that whole process."

"Chili Piper has helped us increase efficiency across our CS team and significantly improve our reporting for activities like customer engagement milestones, that we didn't have visibility into before."

"I love Chili Piper. It makes booking meetings so much easier. Huge time saver. I love booking right off Gmail when someone replies with a time."

Is your CS team ready to graduate from booking links?

See Chili Piper in Action Today!