Customer Success at Chili Piper

Chili Piper has partnered with thousands of businesses to make meetings happen.

When you join our family, we have one goal – make Chili Piper come to life as quickly as possible to drive maximum value at your company.

Your Customer Journey at Chili Piper

Your journey will be customized depending on the size of your team, this is generally what you can expect:

Onboard

Set Your Goals

Shortly after purchasing Chili Piper you will be introduced to your Account Manager and given access to your Chili Hub. This is where you will outline and track your goals, communicate with our team, view your progress through your customer journey, access knowledge resources, and much more!

Kickoff

Introduce your team to ours and share your goals and timeline. Give us an understanding of your tech stack, how you are qualifying, routing, and booking meetings today so we can customize your Chili Piper solution. Lastly login and begin setup!

Build

This is where we get into the juicy stuff - configuring your Chili Piper platform for your team. Work with a Customer Success Manager to customize your solution to meet your goals.

Launch

Go-live time! It’s an exciting time and we make sure to celebrate it with your team. Get your team set up and using Chili Piper while teaching them why this tool is a GAME-CHANGER for them.

Adopt

See Chili Piper Come to Life

Now that you’re live, we want to ensure you're optimizing Chili Piper to get maximum value out of your investment. We will meet with you to review adoption, new feature releases, and suggest advancements you can make driven by our proprietary adoption score.

Grow

Realize Value

Of course, our guided support doesn’t stop there. You will have access to a toolbox of on-demand resources to drive your success.

Technical Support

No matter where or when you need it, you have access to answers through our knowledge base, community, and expert Customer Support Engineers.

User Guides

Step by step guides to help you with initial setup, end-user training, or new admin training as your use of Chili Piper grows.

The Sauce

Our monthly newsletter highlighting what’s new in Chili Piper. Our product is ever-improving based on feedback from our customers.

Since we started Chili Piper it took us literally a day to see the admin time down from every single team across the board.

15% increase in revenue

Alaia Schwegler

Sales Ops and Strategy @ Roofstock

Chili Piper is clean, simple, and it works. I can easily select some available times, put them in an email, and let my customer book in one click. It's super easy."