Customer Success at Chili Piper
Chili Piper has partnered with thousands of businesses to make meetings happen.
When you join our family, we have one goal – make Chili Piper come to life as quickly as possible to drive maximum value at your company.
Book a demoYour Customer Journey at Chili Piper
Your journey will be customized depending on the size of your team, this is generally what you can expect:
Onboard
Set Your Goals
Shortly after purchasing Chili Piper you will be introduced to your Account Manager and given access to your Chili Hub. This is where you will outline and track your goals, communicate with our team, view your progress through your customer journey, access knowledge resources, and much more!
Kickoff
Introduce your team to ours and share your goals and timeline. Give us an understanding of your tech stack, how you are qualifying, routing, and booking meetings today so we can customize your Chili Piper solution. Lastly login and begin setup.
Build
This is where we get into the juicy stuff — configuring your Chili Piper platform for your team. Work with a Customer Success Manager to customize your solution to meet your goals.
Launch
Go-live time! It's an exciting time and we make sure to celebrate it with your team. Get your team set up and using Chili Piper while teaching them why this tool is a GAME-CHANGER for them.
Adopt
See Chili Piper Come to Life
Now that you're live, we want to ensure you're optimizing Chili Piper to get maximum value out of your investment. We will meet with you to review adoption, new feature releases, and suggest advancements you can make driven by our proprietary adoption score.
Grow
Realize Value
Shortly after purchasing Chili Piper you will be introduced to your Account Manager and given access to your Chili Hub. This is where you will outline and track your goals, communicate with our team, view your progress through your customer journey, access knowledge resources, and much more!
On-demand resources to drive your success
Of course, our guided support doesn't stop there. You will have access to a toolbox of on-demand resources to drive your success.
Technical Support
No matter where or when you need it, you have access to answers through our knowledge base, community, and expert Customer Support Engineers.
User Guides
Step by step guides to help you with initial setup, end-user training, or new admin training as your use of Chili Piper grows.
The Sauce
Our monthly newsletter highlighting what's new in Chili Piper. Our product is ever-improving based on feedback from our customers.
Trusted by the world's fastest growing B2B teams
“Since we started Chili Piper it took us literally a day to see the admin time down from every single team across the board.”
Alaia Schwegler
Sales Ops and Strategy, Roofstock
15%
Increase in revenue
Your scheduling doesn't need to be complicated
Start taking control of your buying experience today.
Book a demo