The Challenges and Solutions for Remote Sales Teams

Chelsea Castle

Remote work for sales teams isn’t a new topic by any means. But in today’s self-isolating, shelter-in-place world, remote work for sales teams isn’t just a curious topic. It’s an absolute necessity. 

The response to COVID-19 has given the professional world new insights and an entire reconfiguring of “workplace best practices.” 

For those who are fortunate to have a job in the midst of the pandemic, that “workplace” might be shared with kids, pets, partners. (My colleagues have been lucky enough to see my baby boy on several Zoom calls.)

COVID-19 has forced many companies to rapidly transition to having their employees work from home. Sales teams that were once occupied by energetic offices are now huddled in home offices.

While remote work is now essential — thankfully limiting the spread of the virus — it has introduced new challenges. Many organizations are not equipped with the tools and processes to make remote work possible, let alone effective.

SaaS tools like Zoom, Slack, and G Suite are familiar logos in the remote work environment, but distributed sales teams need more than just collaboration tools. They need something sophisticated, robust, and primed for optimizing revenue operations.

Chili Piper is the optimal tool for remote sales teams and other distributed workforces.

First off, what is Chili Piper? 

Chili Piper is more than a scheduling app. It’s a powerful inbound lead conversion tool.

By offering superior, seamless, and automated online scheduling, revenue teams can easily double or triple their inbound pipeline. 

All it takes is a simple javascript snippet. As soon as a qualified lead fills out a demo or call request, they can book a meeting instantly, not 42 hours later which is the average in traditional sales scenarios.

In addition to massively reducing speed to lead, Chili Piper eliminates the time-consuming and inordinately frustrating game of tag that ensues.

“You free on Tuesday at 4 Central?”

 “No, what about the following Monday at 11?” 

“Hmm. I’m booked then. Can you punt to the following afternoon?”

Ad nauseam.

Chili Piper completely skips over this frustrating and sales-killing conundrum by pushing prospects straight into a scheduled appointment, seconds after they click on a CTA. 

Prospects can easily pick a time to schedule their call or hop on a call right away.

This click-to-schedule functionality isn’t just limited to your website. It works anywhere, such as in an email. 

Companies including Airbnb, Clearbit, Shopify, and Square have used Chili Piper to improve the conversion of qualified leads by more than 60%. 

That, in a nutshell, is what Chili Piper does. 

So, what does this mean for remote workforces? 

How does Chili Piper support remote sales teams? 

In summary, Chili Piper solves a communication problem, a time problem, and a complication problem — all three of which allow sales teams to complete more calls, close more deals, and make more money. 

Chili Piper cuts through the internal back-and-forth that goes on between SDRs, AEs, and other admins, and it all happens automatically. 

Without an automated lead routing system, sales die. There’s no single person to blame for this. Between differing systems, spreadsheets, and software, things get confusing. Untended threads on Slack and shoddy data entry in Salesforce leads to dropped balls.

When your entire sales team is remote and working in different time zones, the problem can worsen. Communication is sometimes delayed and less spontaneous. Fundamentally, an already-limited communication process becomes even more cumbersome. 

Chili Piper puts a permanent end to this problem by automating the entire lead qualification and routing process. 

Instead of cobbling together several different platforms or, worse yet, finagling with spreadsheets, the process is simpler than scheduling a meeting in a calendar.

Distractions virtually disappear, time is saved, and the team can remain focused on selling. 

The best part? It’s ideal for the buyer, who is the most important person in the entire sales process. 

Remote Teams Using Chili Piper

Many remote businesses all around the world use Chili Piper to manage their sales pipeline.

These are some of the remote teams using Chili Piper:

  • Shopify
  • HiringThing
  • LeadIQ
  • Pluralsight
  • Twilio
  • Gong
  • RingCentral

Chili Piper’s versatility and all-encompassing solution translates into benefits for onboarding customers, improving show rates, and optimizing conversion rates

Chili Piper Works With All of Your Essential Remote Working Tools

Sales teams, including remote teams, use a variety of tools. 

Chances are, you’ve been on a Zoom call in the past week, collaborated on a Google spreadsheet, and pulled up some account information in Salesforce. 

Chili Piper has hundreds of integrations, including the following. 

  • Salesforce
  • G Suite and Outlook 365
  • Outreach and Salesloft
  • Zoom
  • GoToMeeting
  • Webex
  • Twilio
  • Zapier

So far, nearly 4 million meetings have been booked using Chili Piper, translating into hundreds of millions of dollars in closed deals for Chili Piper users. 

Chili Piper is a 100% remote company. 

Since its founding in 2016, Chili Piper has been entirely remote. 

The Chili Piper team consists of 50 people in 36 different countries and nearly every time zone. Every week, the entire team gets together virtually for our all-hands meeting. This is what it looks like. 

Because we’re remote, we understand the needs of remote teams. We can identify with the challenges and are thus in a position to meet the needs of remote sales teams.

The changes that businesses are making right now may be a temporary necessity or a long term commitment. Either way, selecting the right business tools and business methods is crucial for making the most of now and investing in the future. 

Want to see how Chili Piper works?

Request a demo

About the author
Chelsea Castle

Chelsea Castle is the Director of Content Marketing at Chili Piper. A journalist turned empathy-driven marketer, she's also a concert junkie who can often be found #doingthings outside and crafting creative ways to be sustainable.

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