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Chili Piper's award-winning CS department does things a little bit differently. And we've also shared our entire playbook with everyone.
Chili Piper's award-winning CS department does things a little bit differently. And we've also shared our entire playbook with everyone.
We have a very simple mission and corresponding metrics which we measure in our customer scorecard.
We share progress to the Activities, Indicators and Lagging Outcomes in our Customer Scorecard consistently during Company All Hands (Weekly) and Board Meetings (Quarterly). This ensures we highlight progress and observations as our company scales.
The CS Org enacted rules of engagement as guidelines for how we all work together to support our customers.
Join the Chili Piper family as a customer! As a new customer to Chili Piper, you will first start in our onboarding phase, after launching you’ll move into adoption where we are here to help you maximize your investment, once value is realized in your use case we hope to continue to grow with you!
Playbooks are our processes or backstage plays to enable our team to maintain consistent CX at Scale.
Our goal is to consistently drive higher-value conversations with our customers. We utilize the Big 6 framework to collect the right information throughout the customer journey so that we are best able to serve all of our customer’s unique needs.
PXR is a tool for our customer teams to consistently monitor the customer experience and address issues with proactive measures.
This framework underpins our escalation process and is used to approach all escalations. You can also find the agenda for the Weekly Exec Escalation Review attached.
Being a meeting tool, we also have a cadence of meetings that we deploy with our customers through out their journey. Here is how we drink our own Champagne by booking these meetings using Chili Piper.
We believe that tech saves time for our teams, which gives us more time to spend with our customers. We are always striving to be the most efficient in our roles.
Check out a few of the initiatives that set us apart!
At Chili Piper, we value growth and professional development at the front of our priorities. One of the tools use to support this is ProgressionApp.
The intention with ProgressionApp is to give our team visibility into what is expected of you in your current role, what the role options are that are direct paths from your current role, and what it would take to reach those roles in terms of skill-building and behaviors expected.
You will not only be able to see this for your role and team, but can also explore what roles and associated skills look like on other teams at Chili Piper that you might be interested in in the short, medium, or longer term.
(To view more you can scroll from right to left and click on each role for the skills required)
(To view more you can scroll from right to left and click on each role for the skills required)
Community, Customer Knowledge, Customer Success Enablement, Leadership, Customer Education & Operations Progression
(To view more you can scroll from right to left and click on each role for the skills required)
(To view more you can scroll from right to left and click on each role for the skills required)
Check out our customer success headcount calculator to know how to predict your hires for the year
Have questions, feedback, or want to chat about what you are doing in CS? Email ally@chilipiper.com
We have a very simple mission and corresponding metrics which we measure in our customer scorecard.
We share progress to the Activities, Indicators and Lagging Outcomes in our Customer Scorecard consistently during Company All Hands (Weekly) and Board Meetings (Quarterly). This ensures we highlight progress and observations as our company scales.
The CS Org enacted rules of engagement as guidelines for how we all work together to support our customers.
Join the Chili Piper family as a customer! As a new customer to Chili Piper, you will first start in our onboarding phase, after launching you’ll move into adoption where we are here to help you maximize your investment, once value is realized in your use case we hope to continue to grow with you!
Playbooks are our processes or backstage plays to enable our team to maintain consistent CX at Scale.
Our goal is to consistently drive higher-value conversations with our customers. We utilize the Big 6 framework to collect the right information throughout the customer journey so that we are best able to serve all of our customer’s unique needs.
PXR is a tool for our customer teams to consistently monitor the customer experience and address issues with proactive measures.
This framework underpins our escalation process and is used to approach all escalations. You can also find the agenda for the Weekly Exec Escalation Review attached.
Being a meeting tool, we also have a cadence of meetings that we deploy with our customers through out their journey. Here is how we drink our own Champagne by booking these meetings using Chili Piper.
We believe that tech saves time for our teams, which gives us more time to spend with our customers. We are always striving to be the most efficient in our roles.
Check out a few of the initiatives that set us apart!
At Chili Piper, we value growth and professional development at the front of our priorities. One of the tools use to support this is ProgressionApp.
The intention with ProgressionApp is to give our team visibility into what is expected of you in your current role, what the role options are that are direct paths from your current role, and what it would take to reach those roles in terms of skill-building and behaviors expected.
You will not only be able to see this for your role and team, but can also explore what roles and associated skills look like on other teams at Chili Piper that you might be interested in in the short, medium, or longer term.
(To view more you can scroll from right to left and click on each role for the skills required)
(To view more you can scroll from right to left and click on each role for the skills required)
Community, Customer Knowledge, Customer Success Enablement, Leadership, Customer Education & Operations Progression
(To view more you can scroll from right to left and click on each role for the skills required)
(To view more you can scroll from right to left and click on each role for the skills required)
Check out our customer success headcount calculator to know how to predict your hires for the year
Have questions, feedback, or want to chat about what you are doing in CS? Email ally@chilipiper.com
Ally serves as the Product Operations Manager at Chili Piper, where she leads the technological and procedural optimization of the product team. She is responsible for streamlining processes, facilitating product updates and launches, and ensuring seamless communication and training for both internal and external stakeholders.
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