How Zillow Builds Custom Apps with the Chili Piper API

Zillow didn't reshape its workflows to fit another scheduling tool. Its systems teams built custom applications around the Chili Piper API instead.

Andreas Mercado, Systems & Strategy Manager at Zillow, demos a homegrown CRM that lets account managers schedule partner meetings, manage recurring bookings, and book over calendar conflicts without switching tools.

Alex Coventry, Senior Go-to-Market Systems Manager at Zillow, shares an API-gated onboarding app that verifies each rep's Chili Piper setup before training, helping nearly the entire sales floor get up and running in just 15–20 minutes.

They also walk through Zillow's post-sale orchestration and meeting intelligence workflows, combining Chili Piper data with Gong, Salesforce, Google Calendar, and AI agents.

Along the way, Alex explains how he uses the Chili Piper MCP to explore and test ideas, then turns the right API endpoints into scalable production applications.